Tuesday, 10 June 2014

Uploaded license for Fortinet VM appliance but get stuck on 'please wait for authentication with registration servers'

Fortinet VM appliances require the installation of a license file to get the full functionality and support. Once you've uploaded the file the device will reboot and try to connect to the Fortinet authentication servers to confirm it's valid.

When you try to log back into the device after the reboot you may get the following screen:


Obviously you'll need an internet connection for it to contact the registration servers, but sometimes it will get stuck on this screen regardless of your internet connection or how many times you reboot the device.

Luckily you can force this update which will take a matter of seconds. Login to the CLI and issue the execute update-now command. The device will log you out, and the license registration status will change to VALID. Once this is done log back in to the GUI and you should see the normal configuration page.



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4 comments:

  1. Anonymous11 December 2014 at 01:01

    Please set default gateway:
    config router static

    edit 1

    set gateway MyIP

    set device port1

    end

    ReplyDelete
  2. Anonymous19 January 2015 at 04:29

    thanks ^^ Theirs was no "wan" port... that made it work..

    ReplyDelete
  3. Anonymous24 August 2015 at 22:59

    Could also some help me to how to get licence file download for VM.

    ReplyDelete
  4. Allan Mouawad26 August 2015 at 13:43

    The license file is downloaded from your support portal. Login to support.fortinet.com, then click on Asset > Manage/View Products. From here click the SN for VM you've registered and you'll a link to download the license file.

    ReplyDelete